Last updated: 10/03/2026

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At I Do Balloons, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our website.

Information We Collect

When you visit our website or place an order, we may collect the following information:

• Name

• Email address

• Phone number

• Billing and delivery address

• Payment information

• Order details and personalisation information

• Any information you provide when contacting us

We may also collect certain technical data automatically, such as:

• IP address

• Browser type

• Device information

• Website usage data through cookies

How We Use Your Information

We use your information to:

• Process and fulfil your orders

• Deliver your products

• Communicate with you regarding your order

• Respond to enquiries and customer service requests

• Improve our website and services

• Prevent fraud and maintain security

• Comply with legal obligations

We only collect and use personal information when it is necessary for business operations or required by law.

Payment Information

Payments made on our website are processed securely through third-party payment providers. We do not store or have direct access to your full payment card details.

Sharing Your Information

We may share your information with trusted third parties when necessary to operate our business, including:

• Payment processors

• Delivery companies such as DPD or Royal Mail

• Website and hosting providers

• Professional service providers (such as accountants or legal advisors)

These providers only receive the information necessary to perform their services.

We do not sell or rent your personal information to third parties.

Cookies

Our website uses cookies to improve your browsing experience and analyse website traffic.

Cookies may be used to:

• Remember your preferences

• Improve website functionality

• Analyse website performance

You can adjust your browser settings to refuse cookies if you prefer.

Data Security

We take appropriate technical and organisational measures to protect your personal information from loss, misuse, or unauthorised access.

However, no internet transmission can be guaranteed to be completely secure.

Data Retention

We retain personal information only as long as necessary to fulfil orders, comply with legal obligations, and resolve disputes.

Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal data

• Request correction of inaccurate information

• Request deletion of your data (where legally possible)

• Object to certain uses of your data

• Request restriction of processing

To exercise these rights, please contact us using the details below.

Contact Information

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Email: info@idoballoons.com

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices. The latest version will always be available on this page.